Google Business Profiles seems to have dropped the Q&A feature from businesses in India and some other regions, or at least, a number of them. The issue started a few months ago, and the feature is still missing in that region.
I see the Q&A feature in the United States, I am told the Q&A feature works in Canada, that it works in Australia and many other locations.
But it seems all the complaints about the Q&A feature being missing is from the Indian region. This issue may also be in Pakistan and other regions.
Rishabh Karwa posted about the issue on X a week or so ago, although, I think others pinged me about it earlier? He shared this screenshot of the Q&A missing from his Business Profile:
Then Darren Shaw posted on LinkedIn about this being more of a widespread issue in India. He wrote, "When I check Profiles across India in different categories, I see no Q&A on any of the profiles."
Amy Toman told me that this might be a test, because Google has not officially said anything about this.
I am thinking maybe Google disabled Q&A in specific regions over abuse management issues? I am not sure.
Some are worried the Q&A feature will go away but I keep checking mine and I see mine still show and work properly.
Forum discussion at X and LinkedIn.
Update 9/20: Yaroslav Mendryk, a Google Product Expert said in the Google Business Profiles Help Forums that this was indeed removed because of violations in those regions. "It was off because of users policy violations in India and Indonesia. When it will be ON they don`t tell us. All you can do is wait and believe," he said.
