Google Maps To Notify Customers When Businesses Respond To Reviews

May 14, 2018 - 7:19 am 2 by
Filed Under Google Maps

Google Stars Reviews

Google announced on Twitter a small feature in the Google Local space that they will soon begin notifying via email when a business responds to a review you left them on Google Maps. So if a customer left a review for your business on Google Maps and you responded, Google will notify the person who left that review that you responded.

This can be a good or bad thing. Sometimes if the customer is not happy and you respond, it might lead to more back and forth. Sometimes you want that, sometimes you don't. It all depends and may impact how businesses respond to customers, if they know the customer will get an email notifying them that the business has responded.

Google My Business wrote on Twitter "We’re excited to announce that we’re launching email notifications to inform customers when you respond to their reviews! We’re rolling this out over the next few days, so check out some tips for responding to reviews."

Mike Blumenthal posted a screen shot on Twitter of what a response looks like:

Google Review Email Notifications

Forum discussion at Twitter & Google My Business Help.

 

Popular Categories

The Pulse of the search community

Search Video Recaps

 
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: March 28, 2025

Mar 28, 2025 - 10:00 am
Search Video Recaps

Search News Buzz Video Recap: Google Core Update Done, Will Site Recover, AI Mode Expands, Google Ads PMax Search Terms & More

Mar 28, 2025 - 8:01 am
Google Maps

Google Local Knowledge Panel With Promotion Clipable Coupons

Mar 28, 2025 - 7:51 am
Google Maps

Google AI Overviews Itinerary, Lens Tour Guide, Maps Screenshot & Track Prices

Mar 28, 2025 - 7:41 am
Google Ads

Google Tests Contactless Label In Place Of Curbside Pickup

Mar 28, 2025 - 7:31 am
Google Ads

Google Ads WhatsApp Conversation Goals Get Diagnostics & More

Mar 28, 2025 - 7:21 am
Previous Story: Tejas Thakkar - The Search Community Honors You