Google My Business: Phone Numbers Not Allowed In Google Posts

Apr 8, 2021 - 7:51 am 2 by
Filed Under Google Maps

Google Posts Phone

Google has posted a new content policy within its Google Posts help documents that specifically disallows businesses to add phone numbers in the content of their Google Posts. Joy Hawkins posted on Twitter "Google clarifies phone numbers are not allowed in Google My Business posts."

Google Posts show up on your local knowledge panel in Google Search and you can share messages with customers that way. But you can no longer share a message and include your phone number in that Google Post.

This new policy is named Phone Stuffing and Google wrote "To avoid the risk of abuse, we do not allow your post content to include a phone number. You can make your phone number available on your Business Profile or website."

Google said that you should "instead, you can attach a "Call now" button to your post that uses your verified Business Profile phone number." Yes, here is what that feature looks like, it launched back in July 2018.

Google Posts Call Now Button

I am not sure I am a fan of this change but it is what it is...

Forum discussion at Twitter.

 

Popular Categories

The Pulse of the search community

Search Video Recaps

 
- YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Web Analytics

Google Analytics Real Time Reporting Glitching

Apr 23, 2025 - 10:54 am
Search Forum Recap

Daily Search Forum Recap: April 23, 2025

Apr 23, 2025 - 10:00 am
Google Search Engine Optimization

Google Stops Supporting Special Announcement Structured Data On July 31

Apr 23, 2025 - 7:51 am
Google

More Studies Show AI Overviews Harm Google Click Through Rates

Apr 23, 2025 - 7:41 am
Google Maps

Google Posts Go Missing From Local Panels

Apr 23, 2025 - 7:35 am
Google Maps

Google Business Profiles Video Verification Gets Video Previews

Apr 23, 2025 - 7:31 am
Previous Story: Google People Also Search For With Local Businesses Maps